2 Cisco CAI Experts Test Drive the California DMV Assistant | Breaking Bots

Ride along with Voiceflow’s Sam Burns and Cisco’s Victor Algaze and Melody Kim for an action-packed, interactive hour of bot-breaking. Watch how they deconstruct and rebuild the California DMV’s assistant live on screen.

Here’s what to expect during the event:

  • An overview of design principles and best practices
  • Common pitfalls of conversation design assistants
  • Real build time using Voiceflow to redesign experiences

0:00 Introduction
1:43 Understanding the assistant
11:10 Breaking the assistant
28:08 Rebuilding
50:27 QnA
57:50 Wrap up