In my use case, I have to extract keywords from the transcript of the interaction between the user and the assistant.
I am not able to find a way to link voiceflow to SQL DB or maybe any Google sheet form where I can store the data and later extract keywords from there.
Can someone please help me with the steps to integrate Voiceflow and SQL DB or maybe any other DB?
The best way to integrate both SQL DBs and spread sheets such as Google Sheets is through an API block.
Specifically for spreadsheets, we recommend using Airtables (documentation on that here: https://learn.voiceflow.com/hc/en-us/articles/10889778100877)
The process for SLQs will be very similar, you will just need to have an interface/API to query your DB - the service that hosts your SLQ DB should have an API key and information for you to plug into an API block.
I hope this helps!
Voiceflow Customer Success