Inconcsistent markup when connecting to WhatsApp

I’m building a bot that will be delivered through whatsapp and I’m having difficulties getting consistent markup in messages. Some messages with bold font will appear as such in WhatsApp, whilst others appear with a * at the start and end of the sections that should be in bold. I’ve checked performance in the browser and bold messages display as they should. I can’t work out why bold only seems to be a problem for some messages.

Hi @cookie1986

Can you send your project file over to support@voiceflow.com - we can investigate this further from there!

Kind regards,

Catherine

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