IVR Integration

Questions
#1

I’m curious how some of you are using Voiceflow with an IVR – can you share any info?

#2

Voiceflow works as a backend conversational logic for IVR and needs an endpoint for incoming call as frontend such as Twilio, Amazon Connect, etc.

using Voiceflow SDK, you can create your own app as a connector between telephone and Voiceflow.

I created SDK example for IVR using Twilio Studio.

My repo is here:

https://github.com/kun432/voiceflow-twilio-en

Note:

  • This is just demo purpose, not for production.
  • This uses voice interaction as user input, not press keys.