I’m curious how some of you are using Voiceflow with an IVR – can you share any info?
Voiceflow works as a backend conversational logic for IVR and needs an endpoint for incoming call as frontend such as Twilio, Amazon Connect, etc.
using Voiceflow SDK, you can create your own app as a connector between telephone and Voiceflow.
I created SDK example for IVR using Twilio Studio.
My repo is here:
- This is just demo purpose, not for production.
- This uses voice interaction as user input, not press keys.