Program Not Pulling Data

Hello everyone I have tried my best to find tutorials and frankly try to fix this on my own. I am at wits end and do not know what else the issue may be with my program it says that it can not access the data right now. Is there anyway I can upload a copy of the program I am using and someone give me some other pointers? I have had a lot of help from the community bot and the other admins however they have helped as much as they could for my issue.

could you tell us more in detail, like screen shots or something?

Yes thank you for the response. Here are some screen shots of the program. So i need it to pull the item number that i type in then read the rest of the description to me as well as the price as far as quantity and dimensions I do not care for all i need is for it to read back the part number to confirm, the price, and description. Please help!!!

Thanks for your info.

“Sorry I didn’t get…” message is Sorry block, right? If so, Interaction seems not work, that means your flow has not reached integration block. check your interaction model such as slot type and utterances.

also, I recommend:

  • you should test on Alexa Developer Console, not on Voiceflow. Voiceflow test is instant and simple, but recognize user’s utterance in somehow different way and not implement all alexa features.
  • also you should use mic on test. alexa often recognized differently from what you expect.

I think your itemnumber looks like the combination of alphanumeric characters. currently alexa does not have a suitable slot type for it. maybe you should use custom slot with some examples but I think alexa might recognize mistakenly. (this type of things is really hard for alexa to understand, currently, IMO)

Curious question - How are you “typing in” Item number?. In the test mode typing is possible, but when you launch the skill only voice input is possible.

Will definitely double check the flow and integration block.


I am not sure if she is also not understanding properly either.

I mean this is not a flow or integration problem. The problem is that Alexa does not have a built-in slot for alphanumeric words and she is not ready for that now. So I think we need some possible workarounds and then to use custom slot type and add possible values as slot values is one of those.

This is a sample.

Resulsts. I don’t type, use mic.

s 214 s 215 s 216

Note: sorry, I’m not English person, so my pronounciation might have problems…

You know custom slot value doesn’t mean anything, don’t you? (I add “1049d”, but alexa returned “1049D”) Also, she didn’t recognized “o”, but “oh”.

Let’s try some tweeks.

Test again.

Now it has improved but this is kind of tough…

Alphanumeric word is a little tough for her because there are too many variations and she doesn’t understand contexts from it because it is just a random combination of letter. This is a current limitations. so this is just a “workaround”.

BTW, Alexa’s language recognition seems based on Amazon Lex, which is language recognition service by Amazon Web Services. Amazon Lex now supports Alphanumeric slot type.

So I’m not sure but I guess Alexa will support Alphanumeric slot type in near future, IMO.

I really appreciate the help. Your grammar is great for the help!! Lol. So this may sound dumb but I have little html experience and have never used this before.

Create a Speak box “What product Id would you like to know about?”

Create a choice with search_by_product_id_intent
Iwant to know about {product_id}
tell me about {product_id}

Create a Speak box “ok you would like to know about {product_id}”

Create else box for failure to relooop or reset at the choice block with Search_by_product_intent

Where do I insert my google integration block to scan the spreadsheet for {product_id} / the part numbers?

All the help is greatly appreciated and thank you again!! I am glad we are getting some where

it should be after choice block like this.

ok great thank you I will try this when I get home. I am excited thank you for your help. If i have any other issues i will post here aswell. Actually im going to post results tonight!!